Device Return – RateONE Fiber Broadband

Online_Device_Return_Form

Are you aware that your internet service will remain active until the last date of the active period?

-Please refer to the email you received from RateONE Fiber Broadband, as it contains information about the last date of the active period.
-If your termination request is rejected due to early termination, you must submit a new termination request and pay the early termination penalty.
-If your termination request is rejected due to an account with outstanding balances, you are required to clear the current outstanding balance and then submit a new termination request.
-New termination requests can be submitted at the following link: https://www.rateone.net/termination_inquiry/

Last Active Date (DD-MM-YYYY)

Is there an outstanding balance in your account at the moment?

Applicant Details:

Full Name as I/C:

Account Number:

Registered Phone Number:

Registered Billing Email:

Courier Service Name:

Parcel Tracking Number:

Courier Service Tracking Status Link:

Device Return Office: 

To: Rate One Fiber
Address: 
202, Jalan Permai, Taman Bukit Gambier, 11700, Gelugor, Penang. 

Remarks: This location is for device  return only.

-If your account has any outstanding balance, your termination request will be automatically rejected.
-If your account has any outstanding balance, your device return request will also be automatically rejected.
-The date of device return does not affect your obligation to clear any outstanding balance.
-The termination team will provide you with comprehensive termination terms within 10 business days.

Parcel Top View

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Parcel Side View

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Delivery Status Screenshot

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*Attention for photo requirement:
*Kindly check and make sure the photo is clear and readable.

I have rechecked the signed agreement's latest terms and conditions at https://www.rateone.net/termsandconditions/ and shipping fulfilment policy at https://www.rateone.net/shipping_fulfilment_policy/

By acknowledging and agreeing to these terms, the customer explicitly relinquishes any rights to file claims for losses or disputes arising from payment gateways, banking transactions, or legal actions. Once we have closed the customer's case, it signifies complete release from all legal obligations, and the customer unequivocally waives all rights to pursue any additional claims or demands. Additionally, the customer is fully responsible for any lost or missing items and is required to pay the full device fee.

Acknowledgement:
I hereby declare that I am representing myself truthfully and accurately, and I comprehend, accept, and confirm that the information provided above is accurate and valid, just as it is in the signed Application Form. Rate One Fiber Broadband's retains the authority to approve or decline this service termination request in instances where the request does not originate from the account owner and lacks consistent information and signatory alignment with the signed Application Form.

Signature

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