🚨 Important Notice: Beware of Unauthorized Sales Agents 🚨
We have received reports of unauthorized individuals falsely claiming to be representatives of RateONE Headquarters or other service providers. These agents are spreading false information, telling residents they can switch to another provider without canceling their contract with RateONE. This is not true and is considered fraud.
âš Please take note âš
✔ All Internet Service Providers (ISPs) follow the same fraud prevention rules as advised by the authorities.
✔ Your contract is legally binding. Switching providers without proper termination may result in penalties.
✔ Devices provided under your contract are also legally binding. If you switch providers without returning the device, you will bear the full cost.
✔ Unpaid contracts or early termination can affect your credit rating, and your name may be listed in financial databases such as CTOS.
✔ A selfie is required to verify that the termination request is submitted by the actual account holder.
If you are approached by such agents, do not engage with them. Verify directly with Mr. Vincent at +6012-676 6105 to ensure you receive accurate information.